Privacy Policy

Pawps is a Melbourne-based pet care business offering House & Pet Sitting and Dog Walking services.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: pawps.petlovers@gmail.com

When you contact Pawps, submit an inquiry or use our services, we may collect information such as:

• your name
• email address
• phone number
• suburb or location
• requested service and booking dates
• information you provide about your pet, including their name, age, breed, personality, routine, behaviour and care needs
• photographs you choose to upload
• information about medication or other care requirements
• information you provide through forms, emails, messages or conversations with us

If you become a Pawps client, we may also collect additional information that is reasonably necessary to provide the service, such as home access instructions, emergency contacts, veterinary details and detailed care routines.

We only ask for information that helps us communicate with you, assess your inquiry or provide appropriate care.

We may collect information directly from you when you:

• submit a form through our website
• contact us by email, phone, social media or messaging platforms
• arrange or confirm a Pawps service
• provide information during a meet and greet
• provide instructions relating to your home or animals

We may also receive limited technical information when you use our website, such as browser or device information, depending on the website tools and analytics services we use.

We may use your information to:

• respond to inquiries
• check availability and arrange bookings
• understand your pet’s routine and care needs
• provide House & Pet Sitting or Dog Walking services
• communicate with you before, during and after a booking
• send photos, videos and service updates
• manage payments and booking records
• improve our services and website
• respond to questions, feedback or concerns
• meet legal or administrative requirements

We do not sell your personal information.

You may choose to upload a photograph of your pet when submitting an inquiry.

During Pawps services, we may also take photos or videos of your animals to send you updates.

We will not intentionally use identifiable photographs of you, your home or your animals for Pawps marketing or social media without appropriate permission.

We do not sell or rent your personal information.

We may share limited information with third-party service providers where reasonably necessary to operate Pawps, such as:

• website hosting providers
• form or booking technology providers
• email and communication services
• payment providers
• accounting or administrative services

These providers may process information on our behalf to provide their services.

We may also disclose information where required or authorised by law.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Information may be stored through secure digital services used to operate Pawps.

No online system can be guaranteed to be completely secure, but we aim to use appropriate safeguards and only keep information for as long as it is reasonably needed.

The Pawps website may use cookies or similar technologies to help the website function properly and understand how visitors use the site.

If analytics tools are enabled, they may collect information such as:

• pages visited
• device type
• browser type
• general location
• time spent on the website
• referring website

This information is generally used to understand website performance and improve the visitor experience.

If Pawps begins using advertising or marketing tracking technologies in the future, this Privacy Policy should be updated accordingly.

If you would like to ask what personal information Pawps holds about you, correct information that is inaccurate or request that information no longer needed be deleted, you can contact us at:

pawps.petlovers@gmail.com

We will respond within a reasonable timeframe.

Our website may contain links to third-party websites, including partners or organisations we support.

Pawps is not responsible for the privacy practices of those external websites.

We recommend reviewing their own privacy policies when visiting them.

Pawps services and website inquiries are intended for adults.

We do not knowingly seek to collect personal information directly from children through our website.

We may update this Privacy Policy from time to time as Pawps grows, our services change or our website uses new tools.

The latest version will always be published on this page with the updated date shown above.

If you have any questions about this Privacy Policy or how Pawps handles your personal information, please contact:

Pawps
Melbourne, Victoria, Australia

Email: pawps.petlovers@gmail.com